At Virgo and Her we want you to love your item(s) as much as we do, however if this is not the case please keep in mind we will offer a store credit of full price items, within 14 days of you receiving your item(s).
This excludes intimates, bodysuits, hair products or jewellery for health and safety reasons beyond our control. We do not offer refunds for change of mind or incorrect sizing. If you are unsure of sizing please email us at email@example.com for exact measurements.
All products are thoroughly inspected before being sent to you, in the unlikely event that the item has a manufacturing fault, we will gladly refund you the method of payment used, given the item is within the 14 day period and not faulty as a result of wear and tear.
Please note that computer monitors can vary! We endeavour to display colours as accurately as possible however we cannot guarantee that your monitor will accurately depict the correct colour.
By processing your payment with us, you are accepting the following terms and conditions regarding shipping and returns of your purchase.
Please remember to take care when trying on item(s), in particular be careful of getting makeup, fake tan, deodorant or perfumes on the garment(s), as items with these will not qualify for a return or store credit.
All product(s) must be returned:
- unworn and unwashed
- original tags must be attached
- not smell of perfume, deodorant or washing powder
Virgo & Her reserves the right to deny a credit note if item/s are returned used, soiled, worn or damaged in any way (this includes traces of perfume, deodorant etc.)
We do not offer returns or credit notes on sale items, including items purchased with a promotion or coupon code.
In order for us to process the return of an item you've purchased from us, please email firstname.lastname@example.org with a return request, upon receiving a 'RA#' from our customer care team.
Please also ensure you have filled out a returns form, without this we are unable to process your return.
Please send your eligible returns to:
Virgo and Her
PO BOX 133
Virgo & Her reserve the right to determine a genuine fault in the clothing, due to low probability of fault after close inspection in the warehouse.